Course curriculum

    1. Welcome to Disaster Training for Coaches!

    2. Introduction From Marlon Trone

    1. Operation HOPE Disaster Program Overview

    2. Overview of Major Partnerships

    3. Operation HOPE’s Role On-Site Support

    4. Getting Started On-Site Support

    5. Operation HOPE’s Role Virtual Support

    6. Operation HOPE’s Role CNT

    7. Script for Client Navigation Team

    8. Client Portal Navigation for Disaster Program

    9. Disaster Client Journey and Resources Reference Sheet

    1. The Importance of Emergency Preparedness

    2. EFFAK Download

    3. DFRScore.org

    4. Personal Disaster Preparedness Guide (PDPG)

    5. PDPG Spanish PDF

    6. PDPG English PDF

    1. Getting Prepared

    2. 6 Steps for Financial Disaster Recovery

    3. Financial Disaster Recovery

    4. Disaster Recovery Survivor Checklist

    5. Fannie Mae Renter Rights

    6. FEMA Application Process

    7. FEMA Appeal Process

    8. How to Apply for FEMA Assistance Quick Guide

    1. Disaster Recovery Resources

    2. Resources for Immediate Assistance

    3. Financial and Material Aid

    4. Supporting Families and Children

    5. Leveraging Resources for Long-Term Recovery

    6. Operation HOPE Coach Disaster Resources Job Aid

    7. Brands Providing Products to Families Impacted by LA Fires

    8. MALAN Fire & Wind Storm Resources

    9. Knowledge Check

    1. Guidance for Coaches: Helping Clients Request Payment Deferrals

    2. Guiding a Client Through a Payment Deferral

    3. Insurance Denial Steps for Clients

    4. Guiding a Client Through Insurance Denial

About this course

  • Free
  • 41 lessons
  • 0 hours of video content

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