HOPE EDUCATION EXCHANGE

1.1 What is Active Listening?

1.1.1 Drag & Drop

1.1.2 Quick Quiz

1.2 The Power of Empathy

1.2.1 Video quiz

1.2.2 Submission

1.3 Why Clients Need to Feel Heard

1.3.1 Cheat Sheet

1.4 Decision-Based Mini Scenario

2.1 Verbal Listening Techniques

2.1.1 Cheat Sheet

2.2 Quiz

2.3 Role Play

2.4 Nonverbal Listening Cues

2.4.1 Cheat Sheet

2.5 Image-Based Quiz

2.5.1 Decision-Based Simulation

2.6 Empathy Phrases that Work

2.6.1 Cheat Sheet

2.6.2 Is this appropriate

2.7 Mini Quiz

2.8 Decisions Mini-Quiz

2.9 Emotional Intelligence in Action

2.9.1 EQ Self-Check Cheat Sheet

2.9.2 Simulation Scenario

2.10 Mini-Quiz